• At this stage, I come to feel I am getting misled and mistreated. Regardless of a number of phone calls and escalations, I however don't have clarity on my bargains or a good resolution to my problems.
Was once the chief and The key reason why I are actually a faithful Telus custiomer For many years. But This is certainly about to change!!
@Oleginza Wrote: I named Telus CS at 8.55AM Mountain time plus they hanged up on me, saying which i need to phone throughout "typical Office environment hours". Is this for real?
I known as Telus CS at eight.55AM Mountain time and so they hanged up on me, indicating which i must phone through "typical Workplace hours". Is this for authentic?
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I'm requesting a transparent breakdown of my contract, like all relevant discount rates, and a fair resolution to the issues I’ve knowledgeable. On top of that, I request that someone assessment the decision recordings to comprehend the inadequate remedy I gained from various agents.
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I'm told to talk to Loyalty and backbone and continue to having no where by. I have managed to speak to two people that named themselves professionals in the Philippines, who could not assistance me.
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Telus has messed up on my Monthly bill multiple instances while in the pastfew months. Recently by charging me 3 periods for the provide it back again which was presently returned. Then decided to go on and transform three of my ideas on their own. Initially agent I spoke to was terrific and tried out tough to take care of The difficulty. He even contacted loyalty that can help. They under no circumstances known as. I made an effort to contact myself and was maintain eternally so I hung up. Attempted Yet another agent he claimed he would transfer me to loyalty than proceeded to have upset due to the fact I wouldn't permit him to finish the decision when he stated he couldn't transfer me.
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Also, I had been disconnected numerous times when attempting to speak with support and in some cases still left on maintain without having resolution.
My expert is a really affected individual man. He taught me how to fix my problem in several effortless techniques. What’s extra, he guided me Telus customer service through each individual stage, often more than after. I am truly grateful!
The TELUS workforce acknowledges that our perform spans lots of Territories and Treaty places and we're grateful for the traditional Know-how Keepers and Elders who will be with us currently, whoever has gone in advance of us as well as the youth that encourage us.
I’ve under no circumstances made use of this type of service just before, but it absolutely was effortless and really useful. I realized that my situation was going to ruin my entire vacation, so you literally saved me.